What to do if data synchronisation fails

If Firstbeat Life application is showing an error message during the synchronisation phase of the measurement please try the following steps:

1. Check that the measurement duration shown in the measurement view corresponds to the selected number of measurement days. For example, a 3-day measurement is approximately 72 hours.
2. Try to sync the measurement again
3. Log out from the application
4. Shut your phone entirely for at least 30 seconds, restart the phone and try syncing again.
5. Remove the Firstbeat Life app from your phone and reinstall it through the application store.
6. Check the guidance for How to solve pairing problems with BG3 device

If the synchronisation fails despite these actions, it might be that the measurement device needs to be reset and paired again. This will unfortunately clear the device memory and the measurements saved in the device will be lost. In case of re-pairing the device please follow these instructions:

How to release the pairing of the measuring device

Pairing Bodyguard 3 with Bluetooth connection

If you need any further help with this, don't hesitate to contact Firstbeat Support.